Frequently Asked Questions

We are not accepting more orders at the moment. Sorry for the inconvenience.

Find the answer to the questions that are frequently asked at Bead 'n Shop.

Ordering Question

Crawl the website and choose the product that suits your interest most. You will find a button saying "Add to Cart", click on the button to add the product to your "shopping cart" which is near the top-right corner of the screen. The item will be added to your "shopping cart". You can add more products to your "shopping cart" similarly. After you are done, click on the "view cart" link or "checkout" link which will appear in "shopping cart". Follow the instructions provided thereon to proceed further.

Can I phone or fax my order?

We do not have facility to accept orders through phone/fax. Currently, we only accept online orders generated through our website.

Do you accept worldwide orders?

Yes. We accept online orders from 190 countries which includes almost all major countries. Customers from countries which are not listed at shipping information page can order only by paying through bank/wire transfer. For more information regarding bank/wire transfer please contact "customer service" through contact page.

How do I know that you have correctly registered the order placed?

After you have placed the order, you will receive a confirmation invoice from Bead 'n Shop. Please check your e-mail and if you want any correction, then please contact "customer service" through contact page.

How do I know current status of my order?

To check the current status of your order please "login" to the website (or go to "my account" if already logged-in) and then go to "order history" section. Status of an order are divided into:

Pending: Payment is still awaited.
Payment Received: Payment successfully received.
Processing: Order is under manufacturing/packaging.
In Shipment: Package is with delivery agency.
Completed (Delivered): Package safely delivered to you.
Canceled: Order canceled.

How do I contact you regarding my order?

You can contact "customer service" through contact page. Please mention your invoice (order) number for verification.

Can I cancel an order after it is submitted?

Order once submitted (placed) cannot be cancelled. However, if you have any problems please contact "customer department" through contact page.

Can I track my order?

Yes, all orders can be tracked. Tracking information and number will be sent to your email address after 3-4 days of getting your parcel dispatched.

Minimum Order Questions

What happens when ordered quantities are out of stock?

We do not keep goods in stock. Goods are manufactured after we receive your order. We manufacture all products related to Maruti, Kashmiri and Lac on our own, no middle man - whatsoever.

What is your minimum order quantity / amount?

The minimum order quantity for Lac and Kashmiri bead is 50pc per design; Maruti bead is 25pc per design, copper and glass bead is 100gram per design. The minimum order amount is $60 USD (excluding shipping charges).

Your minimum order quantity is high for my personal needs.

We manufacture only in bulk, we do not accept small orders. It was our utmost effort to bring the quantity to as low as 50pc per design for beads. But if you still feel that the quantity is higher for your needs then you may leave a request for specified quantity with exact model number at "customer service" through contact page. We do not guarantee if your proposal will be accepted or not.

Payment Questions

Can I make payment in my currency?

We accept payments in 18 different currencies which include almost all major currencies. For more information please go to currency converter page.

What payment options do you accept?

We accept online payments through Visa, MasterCard, Discover, American Express, eCheck and PayPal. You can also pay through bank/wire transfer. For more information regarding bank/wire transfer please contact "customer service" through contact page.

Is your payment option secure?

We use PayPal - the most secure and easy option for online payment. Payments at www.beadnshop.com are made at PayPal secure website only i.e., you will be asked to provide your credit card (payment) details on PayPal website therefore you are always secured regarding your payment. PayPal uses VeriSign certified SSL to protect and encrypt payment information.

Am I paying directly to Bead 'n Shop?

Online payment made through www.beadnshop.com website is paid to Maruti International^® (India). Amount to be paid by bank/wire transfer, cheque, draft, etc. should be paid in the name of "Maruti International".

Shipping Questions

How much I have to pay for shipping?

Shipping charges are calculated on the basis of "country" and "purchase amount". For detail information regarding shipping charges go to shipping information page.

Is there any extra duties or taxes to be paid by me?

You only have to pay product price and shipping charge. There are no hidden or additional cost.

Generally handmade (handicraft) products are free from custom duties and taxes, however in some instances if a buyer's country law requires payment of import duty, excise duty, inspection charges or any other charges then they are to be borne by the buyer. Till date, almost all shipments made through Bead 'n Shop were delivered free from such charges & duties.

Delivery Questions

What is the mode of delivery?

Deliveries are made through express courier services - DHL, UPS, FedEx, Aramex, etc.

Can you deliver the parcel to my postal address?

Delivery can only be made to "street address".

How much time will you take to dispatch the parcel after you receive the order?

It generally takes 10-14 working days to dispatch the parcel from the date you have placed the order. If various different products are ordered, dispatch time may extend up to 20 working days.

How much time courier agency will take to delivery the parcel after dispatch?

Courier agency (DHL, UPS, FedEx, Aramex, etc.) will take around 4-6 working days to deliver the parcel after dispatch.

It has been more than two weeks and I still haven't received my parcel.

It generally takes 10-14 working days to get your parcel ready for shipment. Since we manufacture goods on our own, sometimes due to unavailability of raw materials and accessories the processing time may extend up to 20 days. It will further take 4-6 working days by courier agency to get your parcel delivered. You will be informed with tracking number once your parcel gets dispatched. But after 3 weeks if you still didn't hear from us then please contact "customer service" through contact page with your invoice (order) number or transaction ID.

The goods that I have received are not exactly as shown on the website?

Our goods are completely, 100%, handmade. So please don't expect same size and weight for each and every piece. Variations can occur. Even the color are mixed by hand, no exact percentage of its content, therefore a little difference in color can also occur. But we will try our best to provide you with the exact color and size.

Return / Refund Questions

I would like to return whole or part of the goods.

Goods once dispatched shall not be returned on any grounds. However, if you have any complaints regarding the products delivered, please contact "customer service" through contact page.

Catalog & Sample Questions

Do you have a printed catalog?

At present, we do not have printed (hard copy) catalog. However you can crawl through our online website "catalog" in the navigation panel.

Can you send me some free bead samples?

We do not entertain free samples however we can ship a sample package containing around 50pc assorted beads for $65.00 USD for countries listed in group A and $75.00 USD for countries listed in group B as mentioned at shipping information page which includes shipping charges as well.

Sample bead package will be shipped within 5-7 working days through express courier after your payment is received. It will further take 4-6 working days to deliver the package. You'll be provided with tracking number after dispatch of the parcel.

For more information regarding bead samples please contact "customer service" through contact page.

Thank you very much, I received the package in just 6 days from my order and was very surprised and pleased for that. The beads are wonderful and loved them right away!!! Your packaging was also great, I will certainly come back to you soon!

My beads got here a few days ago and I cannot believe how incredibly gorgeous they are!!! I haven't been able to use them yet because we are moving in 2 days, but they are #1 on my list when I get the chance. Thank you for the great packaging!! I just love these beads and had to let you know how happy I am with your product!!!!!

Hi, I received my order today. The beads are simply beautiful :) And they have been packed so well. Although the order took a little longer than expected but the wait was worth it. Loved the beads. Thanks a lot.

My order arrived today and it is ABSOLUTELY GORGEOUS!!!!! The inside packaging was excellent. Everything was perfectly arranged and pristine within the plastic hinged lid box and the beads are simply spectacular! I could not be happier than I am with this purchase! It took longer than expected for the order to complete, but EVERY bit worth the time. What skilled artisans you have to do such wonderful work! The workmanship within these beads is awe inspiring! Each one looks just perfect. What a treat to have found you on the internet and have had such a POSITIVE experience! Hats off to you all! You truly deserve it! My very best wishes,

We announce with joy that we got a beads! Your beads are wonderful! We were also very pleased to see the quality package. Thank you very much for your attention to us, and your quality work. We very much hope that your products are like to our customers and this will continue our cooperation with you!

I just received my order today and want to tell you that your beads are beautiful. I've seen maruti beads at different stores but the quality of yours is so much more superior. Each bead is so carefully crafted, they are even more beautiful in person than in the pictures on the website. Even the packaging was thoughtful and carefully handled. And thank you for the samples, what a nice, unexpected surprise. Thank you for such a beautiful product, my jewelry will look awesome with these beads.